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Store Policies

Returns
 
Our policy lasts 7 days upon receipt to obtain return authorization. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If tracking was not available you have 14 days from the date the item was shipped to obtain return authorization.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
 
Additional non-returnable items:
Custom Orders and cut leather cording.
Gift cards
Downloadable software products
Some health and personal care items
Sale items (if applicable) - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed within 14 days. 
A credit will automatically be applied to your credit card or original method of payment. If you don't see a refund you need contact your bank to inquire how long they take to process refunds.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lakikaisupply@aol.com.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at lakikaisupply@aol.com and send your item to: 
Lakikaisupply
PO Box 2496 
Temecula California US 92593.
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Shipping
To return your product, you should mail your product to: 
LakikaiSupply
PO Box 2496 
Temecula California US 92593
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are return shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Custom and personalized orders
Leather Cording or other items cut to length are considered a custom order (customer cut) and cannot be returned.
REFUNDS AND EXCHANGES
We exchange or refund defective merchandise at our cost. 
For returns you must contact us upon receipt for return authorization within 3 days. The item(s) must be returned in the same condition; new, unused, unopened and in the original packaging. Items must be shipped back with tracking. Shipping charges are non-refundable. 
Buyer pays shipping fees to return items. Buyer is responsible for any merchandise returned until it is received and inspected. Insurance is recommended. 

BUYERS with prior return authorization have 10 days to return items. Item returned must be returned new, unopened in the same packaging. Buyer pays return shipping and the return shipping cost may be about what you paid to receive the items(s).
SHIPPING - PACKING AND PACKING SLIPS
We ship worldwide via USPS 1-2 business days after payment is cleared.

SHIPPING ADDRESS
Orders are shipped to the shipping address that you provide upon checkout thorough Paypal or Etsy.

COMBINED SHIPPING
Combined shipping is available on most items. 

PACKING AND PACKING SLIPS
All items are packed with care. We sometimes open and inspect stamp sets to make sure stamps are included. Some of the paints and paint sets are taken out of packaging and mailed in separate plastic bags for airmail shipping. 

Please do not ask for us to mark your order as a gift or for a lesser value on customs forms. All packages are labeled correctly and weighed properly.
INTERNATIONAL ORDERS
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees are hard to predict and are paid by the buyer.
If buyers want to check the possibility of duty and custom charges prior to purchase, I recommend using www.dutycalculator.com
I am not responsible for items being held by a country's customs department, nor for any customs tariffs, taxes or VAT fees. The buyer is responsible for any and all customs taxes or fees from their countries customs. 
Once a purchase is made you agree to pay any and all fees that may incur upon arrival of your package.
UNCOLLECTED PACKAGES
Parcels which have not been collected may eventually be returned to sender by Customs or the Postal Service. We are able to resend packages but it will be necessary for the buyer to pay a second shipping fee.
INSURED PACKAGES
If a package arrives damaged or with missing items, please keep the package and all packaging materials for an insurance claim. Contact me immediately as we have a short time to file a claim. The insurance company will require a buyer affidavit and may require other items from the buyer as well such as pictures.
CANCELLATION REQUESTS
Cancellation requests need to come through before the item is shipped. 
One an item is cut for a custom order (custom cut) the order is not able to be cancelled.